Nova Hotels 2023/2024 Handbook
Welcome to the official staff handbook for Nova Hotels X for the years 2024 to 2025.
This handbook will contain lots of information, so please ensure that you read it all carefully before playing our game as a staff member!
Contents:
- Rank Information
- Staff Rules & Guidelines
- Promotions, demotions & suspensions
- Inactivity Notices
- Sessions
- Departments
- Handbook conclusion
Rank Information
Below is the information for each rank “category” (i.e. LR, MR, HR, SHR, etc.)
Simply click the arrow (>) next to the rank category to view information about the roles classed within that category.
Low Ranks
Low Ranks do not have commands permissions, unless bought.
Low Ranks can rank up by either:
- obtaining the required amount of points
- or attending a training
LR’s can attend trainings until they have the “Senior Team Member” role. At this point, they must either obtain 1800 points or be promoted by the human resource department or during the monthly reforms.
| Rank Name | Description | Commands Level | Points required to obtain |
|---|---|---|---|
| Trainee | To obtain this role apply or attend an interview. Trainees do not require grammar, but are still meant to be professional | None | N/A |
| Junior Team Member | The second low rank. JTM’s do not require grammar, but are also expected to remain professional. LR’s role is to check-in customers, provide housekeeping and serve in the restauraunt. | None | 100 |
| Team Member | This is the middle low rank. TM’s are required to use grammar, and can be punished for not doing so. LR’s role is to check-in customers, provide housekeeping and serve in the restauraunt. | None | 350 |
| Senior Team Member | Final low rank. STM’s are still expected to carry out usual LR duties. This rank is only achievable through attending a training as a | None | N/A |
Middle Ranks
By default, Middle Ranks have moderator commands.
Middle Ranks can also have Administrator commands, provided that they have bought them.
Middle Rank users can rank up by:
- obtaining the required number of points
- getting recognised by the human resource department
- monthly reforms.
MR’s are able, and expected, to assist in trainings and interviews hosted by HR’s.
MRs are expected to join shifts, they may get promoted! 
| Rank Name | Description | Commands Level | Points required to obtain |
|---|---|---|---|
| Head of Services | Head of Services are expected to use grammar, like all other MR’s. They are also expected to attend and assist in trainings and interviews utilising the guides provided by Nova Hotels. | Moderator | 1800 |
| Supervision Team | Supervision Team staff members are expected to use grammar, like all other MR’s. They are also expected to attend and assist in trainings and interviews utilising the guides provided by Nova Hotels. | Moderator | 3250 |
| Service Manager | Service Managers are expected to use grammar, like all other MR’s. They are also expected to attend and assist in trainings and interviews utilising the guides provided by Nova Hotels. | Moderator | 5500 |
| Shift Leader | Shift Leaders are expected to use grammar, like all other MR’s. They are also expected to attend and assist in trainings and interviews utilising the guides provided by Nova Hotels. This is the final MR rank before HRs. | Moderator | 9500 |
High Ranks
By default, High Ranks have Administrator commands.
High ranks can also have Super Admin commands, provided that they have the “executive pack”.
High Rank users can rank up by:
- obtaining the required number of points
- getting recognised by the human resource department
- monthly reforms.
HR’s are able, and expected, to host and assist in trainings and interviews.
HRS are expected to join shifts, they may get promoted!
| Rank Name | Description | Commands Level | Points required to obtain |
|---|---|---|---|
| Assistant Manager | The first HR rank. Like all staff who are MR+, assistant managers are expected to utilise correct grammar within the hotel. Staff are usually able to join departments from this rank onwards. HRs are expected to host, co-host and assist within trainings and interviews. | Administrator | 25,000 |
| General Manager | The final HR rank. Like all staff who are MR+, general managers are expected to utilise correct grammar within the hotel. HRs are expected to host, co-host and assist within trainings and interviews. Users with this role are permitted to demote, and log, LR demotions for valid reasons. | Administrator | 75,000 |
Super High Ranks
By default, Super High Ranks have Super Admin commands.
Super High Rank users can rank up by:
- getting recognised by the human resource department
- monthly reforms.
SHR’s are able, and expected, to host shifts and ensure order within the hotel, training centre and interview centre.
| Rank Name | Description | Commands Level |
|---|---|---|
| Executive Assistant | This role is a select few members of dedicated, trusted staff who are responsible for maintaining the hotel and hosting shifts. | Super Admin |
| Executive Team | This role is a select few members of dedicated, trusted staff who are responsible for maintaining the hotel and hosting shifts. | Super Admin |
| Board of Administration | This role is for a handful of members, usually only the Head of the Human Resources department, who are trusted to maintain the SHR team and the hotel. | Super Admin |
Staff Rules & Guidelines
Grammar
All staff members from the roles of Team Member to Executive Team are required to utilise proper grammar while active in the hotel, training centre or interview centre.*
*In the case of interviews or trainings, if there are no LRs present then members are permitted to not use grammar.
This rule affects chats, private messages (except private messages supplied by the admin system), and commands.
Abbreviations are permitted if you are not abbreviating too many words within the sentence, and still maintaining proper grammar throughout the sentence.
Abbreviations used to refrain from swearing (e.g. LMAO, LMFAO, etc) are not permitted.
Professionalism
All staff members, LR to SHR, are expected to remain fully professional in front of guests and LRs (MR+).
You expected to remain respectful to everyone. This means refraining from trolling, name calling, or general rudeness.
Any tools that you are given access to (e.g. sticks) are expected to be used for their purpose only, and not to mess around with your friends.
Staff are not permitted to break Roblox’s Terms of Services, doing so will result in a termination.
Activity
Staff who are Middle Rank or above are expected to remain active in the hotel throughout the month. Active staff members may be promoted during reforms, while inactive ones will be demoted.
Commands
Some commands are limited to maintain professionalism and order within the hotel.
You can find the full FAQ on allowed commands here.
Punishing users
When punishing users, you should be using proper grammar.
For warning a user, use the following template:
Warning |
You are also encouraged to add their username, to make it easier to track.
You may warn a user for:
- disrespecting another user
- trolling
- spamming
For jailing a user, use the following template:
jail <Reason(s)>
You may jail users for:
- reaching 3 warnings
- being majorly disrespectful to others
- exploiting
- breaking ToS
- mass spamming
Promotions, demotions & suspensions
Users may be promoted, demoted, or suspended during their time at Nova Hotels.
Anyone who is Team Member or below may only be demoted.
Promotions
Senior Team Members and above are only promoted through:
- points
- human resources department
- reforms
- getting noticed by leadership
Below is the cooldown for promotions within Nova Hotels.
| From | To | Promotion Cooldown (Days) | Requirement |
|---|---|---|---|
| Head of Services | Supervision Team | 25 | |
| Supervison Team | Service Manager | 40 | |
| Service Manager | Shift Leader | 55 | |
| Shift Leader | Assistant Manager | 80 | Must be a staff member for over 5 months |
| Assistant Manager | General Manager | 120 | Must be a staff member for over a year |
Demotions
Demotions are distributed to staff members for the following reasons:
- lack of grammar
- unprofessionalism
- causing drama
- hinting
- rudeness/disrespect
- misrepresenting nova hotels on the Roblox platform
- admin abuse
Re-ranking is only permitted for those who lacked grammar, up to a certain number of times.
If you’re unsure whether you’re able to re-rank, ask a human resource department member within our Discord server.
Suspensions are generally issues in conjunction with demotions.
Inactivity Notices
If you need to inactive within Nova Hotels for a period between 5 days and 1 month, then you are able to file an inactivity notice (provided you are MR+.)
Information on how to file an IN
You can file an inactive notice by using the temporary /request-inactivity command in our Discord server and filling out the relevant information.
Sessions
Within Nova Hotels, we have 3 types of “sessions”:
- trainings
- interviews
- shifts
Below outline the ranks, descriptions and maximum amount of staff members per rank.
For trainings and interviews: High Ranks are permitted to be host/co-host, and SHRs are permitted to be “overseers”. MRs are only permitted to be trainers/interviewers.
However, for shifts: Only SHRs may be host/co-host or overseer. HRs and MRs not able to be host/co-host or overseer.
Trainings
| Rank | Session Role | Maximum per session |
|---|---|---|
| Overseer | Oversees the whole training, ensuring host, co-host and trainers are doing their jobs correctly. | No Maximum |
| Host | The host is responsible for organising, shouting and ensuring proper running of the training. | 1 |
| Co-host | The co-host is expected to deputise for the host and is also expected to ensure proper running of the training. | 1 |
| Trainers | Trainers are expected to train LRs inline with the guides provided by Nova Hotels. They are expected to abide by the host’s and co-host’s commands. | No Maximum |
Interviews
| Rank | Session Role | Maximum per session |
|---|---|---|
| Overseer | Oversees the whole interview, ensuring host, co-host and interviewers are doing their jobs correctly. | No Maximum |
| Host | The host is responsible for organising, shouting and ensuring proper running of the interviews. | 1 |
| Co-host | The co-host is expected to deputise for the host and is also expected to ensure proper running of the interviews. | 1 |
| Trainers | Interviewers are expected to interview guests inline with the guides provided by Nova Hotels. They are expected to abide by the host’s and co-host’s commands. | No Maximum |
Shifts
| Rank | Session Role | Maximum per session |
|---|---|---|
| Overseer | Oversees the shift, available to Board of Administration above only. | No Maximum |
| Host | The host is responsible for organising, shouting, running and ensuring proper running of the shift. | 1 |
| Attendees | Attendees are expected to participate in games and follow the timeline provided by the host. | No Maximum |
Departments
Nova Hotels currently has 6 departments. Below will outline the head, deputy head and role of these departments.
Human Resources
Head: vhituals (Tyler)
Deputy Head: Vacant
The Human Resources department is responsible for the staff within Nova Hotels. They issue promotions, demotions, suspensions and terminations to users for appropriate reasons.
Users must generally be General Manager or above to apply.
Moderation
Head: 4eavh (Leah)
Deputy Head: Vacant
The Moderation department is Discord only. They are responsible for moderating the Discord server for Nova Hotels.
All users are able to apply for this rank, staff or not.
Communications
Deputy Heads: xmiI_ey (Miley) & katarinaa305a (Kat)
The communications department comprises of both Support and Rewards. Members of this department manage both Support for Nova Hotels and the Nova Rewards Program.
Users must generally be Service Manager or above to apply.
Public Relations
Head: Vacant
Deputy Head: DoctorStrange1368 (Kyle)
The Public Relations department is responsible for alliances within Nova Hotels. They manage our relationship with our alliances and other groups.
Users must generally be Service Manager or above to apply.
Handbook Conclusion
Thank you for reading our handbook, it means a lot to us! It also ensures that you obtain the ranks that you desire within Nova Hotels.
If you have any questions, please do not hesitate to reach out to a human resource department member or the “Jaminio Systems” bot in our Discord server.
Thank you,
Nova Hotels Leadership.